On Windows 10, however, the app will remain a per-user install and the legacy version will become hidden from the Start Menu (no shortcuts to it), but users could still browse the Windows sub-folders and launch it from the EXE manually. For Windows 11 only, they have also confirmed in the next major-update (22H2), the new app will be shipped as part of the OS, and will become a per-machine type install, and so when updated in the Store, will be up-to-date for all users. (Or if you use either the Store for Business or Store for Eduction versions of the Store app, it will be made-available in there soon also.)Some good-news offered: the UAC prompt requirement is being addressed on both Windows 10 and 11, and the Control + Windows + Q key-sequence will also launch the new version soon also. *Quick Assist is only available for Windows 10 anniversary update and beyond at this time.If you could manage to get the '.appx' installer-file for the new Quick Assist manually, then you could use the Add-AppxPackage command in PowerShell to deploy it. The person who needs assistance enters the code and gives permission to the helpdesk, who is then able to take control of that room’s computer and provide assistance over the remote connection.

Both start Quick Assist and the helpdesk sends a security code to the person who needs assistance. And the traffic is with TLS 1.2, which keeps data being transferred across the network more secure. It allows the facilitator to remotely connect to the assisted person’s computer. The person who needs help requests assistance from a remote individual or helpdesk by IM, voice, video (usually the helpdesk or could be Quicklaunch support). Quick Assist, a free function based on the Remote Desktop Protocol (RDP) communicates through port 443 (https) and connects to the remote assistance service using RDP. Microsoft Quick Assist is a Windows 10 app that enables two people to view or share a computer over a remote connection so that one person can help solve problems on the other person’s computer. Quicklaunch has now added Quick Assist to the catalog to allow any organization to easily provide remote support to meeting room PCs. Modified on: Tue, 2 Oct, 2018 at 11:06 AM

Solution home Quicklaunch (all editions) Application Integration Using Microsoft Quick Assist

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